April 6, 2017
There is a lot of talk these days about the impact of Airbnb and OTAs on hotels. But what about internal disruptors that affect the booking engine of the hotel? I’m referring to the meetings, activities, and even behaviors that keep the sales team away from securing business for the hotel. Don’t get me wrong; … 
April 6, 2017
The headlines are full of uncertainty from a potentially economic softening to on-going terrorist threat and even disruptors such as airbnb, make it difficult for hoteliers to forecast let alone begin budget discussions for 2017. As we become more globally connected, world events might have an impact on your customers’ travel plans, regardless how far …
April 6, 2017
Trying a new diet program? Starting an exercise routine? Quitting smoking? It’s January, and along with the start of a new year, many people take stock of their habits and resolve to embrace positive changes. Why not do this for the department that single-handedly determines the financial success or failure of a hotel? What’s working? …
April 6, 2017
Believe it or not, Sunday, April 30 is National Honesty Day. On first reading, it probably sounds crazy, as in, “there is a day for everything!” However, on further reading of the original intent of the day, it’s actually quite significant, and something to consider incorporating as a core value. Honesty Day was created in …