Is It Time For A Leadership Training Refresh?

Recently, I wrote about the need for leaders to have different skills during uncertain times. It has become clear that the need for these skills of innovative thinking, nimbleness, empathy, and the ability to take action is here to stay. They must be part of the daily approach for every hotel manager and leader. 

It also means that current leaders and managers might need refresher courses to ensure they are effective in their role.

When was the last time your leaders had a refresher on leadership skills?

Years ago, Gallup coined the phrase “People leave bosses, not companies.” This remains true today. In these times of record resignations in the hospitality industry, it’s crucial to ensure every leader—anyone who has people reporting to them—knows what is required to be a great boss. This include supervisors, assistant managers, right up to senior leaders.

Leaders must learn or possibly relearn daily habits, such as taking time to get to know members of the team, providing constant communication, and involving the team in decision-making. Often, training will help a leader to adopt this behavior. Such systemic changes will start to create a caring environment where employees thrive, they look forward to coming to work, and a positive and motivated attitude stays with them until the last customer of the day.


Want to reduce employee turnover? Take care of your team. Ensure bosses are motivating the team so everyone wants to work for them, and all employees are willing to go the extra mile for guests.


"Leadership and learning are indispensable to each other." – John F. Kennedy

Take the Next Step Now

Want more information about leadership training programs? Contact Jo-Anne at
[email protected].

About Jo-Anne Hill

Jo-Anne is an industry expert who founded JH Hospitality Consulting to help hotels around the world dramatically improve revenue and profitability in creative ways. Her strategic thinking, skill, and practical approach to problem-solving come from hands-on experience at companies such as The Ritz-Carlton Hotel Company, Four Seasons Hotels & Resorts, the Mandarin-Oriental Hotel Group, the Dorchester Collection, and Shangri-La Hotels & Resorts.

Jo-Anne’s recently published book ‘Cultivating Leadership: How great leaders make a difference, one hotel at a time” dives deeper into the equation: happy staff = happy guests = more revenue.

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