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Who We Are?

Founded by hospitality leader Jo-Anne Hill, JH Hospitality Consulting leads global hospitality clients to improve market share and profitability

Jo-Anne’s expertise comes from 25+ years of experience at the vice president and director levels for leading brands such as Ritz-Carlton, Four Seasons, and Mandarin-Oriental.

Operating since 2009, JH Hospitality Consulting specializes in the interconnection between effective leadership, positive organizational culture, engaged employees, and extraordinary customer experience. Transformative service offerings include: creating customers who rave about you, developing dream teams, building tomorrow’s leaders, and activating the sales mindset; all key factors in increasing profitability and market share.

We have seen dramatic results from 10 to 25 percent improvement in revenue among our hospitality gold-list clients such as Dorchester Collection, The Ritz-Carlton Hotel Company, Mandarin-Oriental Hotel Group, Francis Ford Coppola Resorts and Shangri-La Hotel Group in places including New York, London, Milan, Beijing, Bangkok, Hong Kong, Singapore, and Montreal.

Jo-Anne will share her extensive experience, knowledge, and remarkable track record of success from hotels around the world in a soon-to-be published book.

With a passion for giving back, Jo-Anne is a member of the Board of Directors for Dress for Success (Toronto Chapter) which helps disadvantaged women get jobs and life skills. Jo-Anne is also a steering committee member of the Canadian Values Alliance, which promotes a values-driven society in work and life.

Additional credentials:

Certification in Hospitality Management, Cornell University, 2014

Culture Advisor Certification from Barrett Values Centre, London, UK, 2013

Group Facilitation Skills, Sarah J Fisk, PhD, San Francisco, 2012

Executive Background:

2009-Present JH Hospitality ConsultingFounder
2002-2009 The Ritz-Carlton Hotel Company
Regional Vice President, Sales & Marketing, Western Region
1996-2001 Mandarin-Oriental Hotel Group
Vice President, Marketing, North America
Director of Sales & Marketing (Mandarin-Oriental, San Francisco)
1985-1996 Four Seasons Hotels & Resorts
Associate Regional Director of Sales (Los Angeles Worldwide Sales Office)
Director of Marketing (Four Seasons, Los Angeles)
Director of Sales (Four Seasons Toronto & Vancouver)


“I highly endorse Jo-Anne. Her enthusiasm is contagious, and she is a tremendous partner.”

Emily Snyder, VP Global Sales, Mandarin Oriental Hotel Company