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2020

The Importance of the 3 Cs: Communication, Compassion and Community
3 Things To Do During Uncertainty (as in right now!)
5 Things General Managers Can Do to Improve Market Share (and Beat Their Competitors)
A Call for More Empathetic Leadership
Different Leadership Skills Needed in Turbulent Times
What do we do next?
Is It Time to Rethink Your Sales Organization?
A Crystal-Clear Vision for 2020

2019

The December Expense Conundrum—Use It or Lose It!
An Easy Way to Dramatically Improve Employee Morale (and It Costs Nothing!)
Preparing for an Economic Downturn: 3 Things to Start Doing NOW
7 Things to Do Differently in 2020, and Budgeting for It Now!
Strategic Direction Part 2: How to Develop Strategic Planning
Strategic Direction Part 1: Strategic Planning — Why Bother?
Increasing Customer Loyalty from Meeting and Events
A Sure-Fire Way to Improve Revenue: Create a Healthy Culture
Paying Attention to Your Customer’s Voice
The Silent Killer of Morale
The easiest (and least expensive) way to improve Customer Experience
7 Trends That Will Improve Hotel Revenue in 2019

2018

How Effective Are Your Hotel Sales Teams?
Ten Things To Do Right NOW to Increase Hotel Revenue
10 Steps to Avoid Failure of New Leaders
Leadership is not about being liked
“Our people are our greatest resource”
7 Must-Haves for a Great 2019 Business/Marketing Plan (and Year!)
7 Ways Effective Leadership Impacts Revenue
10 Things a Hotel General Manager Can Do to Help Sales
Finding your hotel’s GPS
Getting the ‘right’ people in the perfect sales model
Is your hotel sufficiently leveraging this opportunity